Thomas Mack
44720 Howard Drive, Winston-Salem, NC 10635 / Tel# (204) 555-7628 Email: [email protected]National Account Manager
Successful healthcare account manager with 16 years experience and a proven record for increasing salesand market share while providing exceptional customer service and follow-through. Skilled at developingand maintaining positive and professional relationships with healthcare professionals. History ofidentifying and capturing market opportunities to accelerate expansion, increase revenues, and improveprofit contributions. Extensive background in product marketing, account management, and customerretention. SKILLS AND ABILITIES
Create partnerships and liaisons to achieve outstanding results in healthcare sales.
Develop innovative strategies to explain and illustrate major product benefits.
Allocate corporate resources maintaining cost effectiveness, displaying creativity, and utilizing
initiative to realize company goals.
Motivate, coordinate, and lead teams to listen to customers’ needs, match needs to product benefits,
and develop solutions that offer the best result for all parties.
Interact with medical, paramedical, and pharmacy managers to establish credibility, build rapport, and
create strong working relationships.
Use initiative and creativity to develop cost effective solutions to realize company goals. EXPERIENCE National Account Manager Managed national territory, marketing major healthcare product lines to primary care physicians and specialists including Psychiatrists, Cardiologists, Neurologists, ObGyn and Rheumatologists.
Partnered with supplies distributor to achieve the second highest market share in the nation.
Employed direct, aggressive campaigns to attain top market share in all drug categories.
Received Managed Care, High Market Share Growth, and other achievement awards.
Negotiated million-dollar contracts with Directors of Pharmacies for major hospital groups.
Marketed to residency and in-services programs to increase product awareness.
SFB PHARMACEUTICALS, INC., Winston-Salem, NC
Pharmaceutical Sales Representative Marketed and sold medications to hospitals, pharmacies, and clinics, meeting with administrators, physicians, nurses, and pharmacists. Targeted decision makers in major health maintenance groups and insurance plans. Supervised regional sales operations for over 200 accounts.
Signed national health system accounts constituting 10% of annual company revenue.
Highest national sales performer for Atacand/Atacand HCT, Zestril, Toprol XL, and Nexium.
Provided field-based sales experience to strengthen national strategic and budget planning.
Built strong business relations directly with healthcare workers to better understand customer needs. Account Executive
Represented the nation’s largest manufacturer of turnkey diagnostic imaging equipment. Managed theSouthern sales territory – the largest and most profitable territory in the region. Directly managed and grewover 50+ major accounts. Led a sales team of three full-time account representatives.
Built sales territory from $3M in annual revenue in 1990 to $13M in annual revenue by 1993.
Targeted, marketed, and prepared comprehensive presentations to demonstrate ways to integrate
cutting-edge diagnostic imaging equipment.
Negotiated long-term, multi-million dollar MRI, PET, CT, and Lithotripsy agreements in joint
ventures with hospital administration, radiology management, clinics, and physician groups.
Designed effective marketing campaigns to generate higher utilization of diagnostic services.
Trained newly hired account executives to facilitate creative sales strategies. Sales Associate Marketed and sold acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings. Maintained territory serving seven hospitals and coordinated efforts with a 10-member sales team.
Planned and implemented targeted sales activities to build and maintain business, emphasizing value-
added services in a market dominated by well-capitalized competitors.
Resurrected inactive accounts through consistent sales calls, tripling revenue in one year.
Delivered a 50% increase in account referrals. Maintained a high conversion rate based on each
EDUCATION Master of Business Administration, 1992 Chapel Hill University, Asheville, North Carolina Bachelor of Science (Biology), 1986 Carolina College, Charlotte, North Carolina TRAINING AND CERTIFICATION
Pharmaceutical Sales Training in Cardiovascular DiseasesPharmaceutical Sales Training in Pain ManagementAccreditation (A.P.M.R.)Pharmaceutical Manufacturers Representatives
Chris Fong
935 Essex Avenue, Los Angeles, CA 90210 / Tel# (724) 555-2374 Email: [email protected]OBJECTIVE
Position as a Sales Associate where understanding of fashion trends and accessorizing will benefitcustomers and store management. EXPERIENCE Sales Associate Marketed and sold women’s fashions in an upscale boutique. Advised customers on new styles, fashion trends, and product features. Developed close and personal relationships with clients to ensure customer loyalty and retention. Ensured the highest levels of customer service and satisfaction.
Monitored receiving, check-in, and stocking of merchandise to verify accuracy.
Created window displays to attract customers to the store.
Assisted store manager in merchandising and store layout to feature new items and best sellers.
Received Sales Associate of the Month award and numerous customer accolades. Sales Representative Provided sales consulting and support for small, independent boutique specializing in teen and 20- something fashions.
Monitored fashion publications and events to heighten awareness of current and future trends.
Provided fashion, style, and accessorizing advice to customers, effectively upselling products.
Consistently met and exceeded sales goals and product quotas. Cashier Operated POS cash register for sporting goods company, working on weekends and during school breaks. Advised customers on purchases. Provided exceptional customer service and support.
Developed reputation for prompt, efficient service with high level of accuracy.
Maintained thorough knowledge of store merchandise to provide helpful advice to customers.
Managed school and personal life to maintain a record of perfect attendance. EDUCATION Associate of Arts, in progress, Hollywood Community College, Hollywood, California High School Diploma, 2001, Hollywood High School, Hollywood, California
Spaghetti malfunction A trip to Tuscany proved to me that Italian food is getting better and better. But now I have to face facts: I just can't make pasta The first posh, grown-up food I ever ate was French because, in the 1980s, France was where aspirational British families went on their holidays. In their cars, with maps, green Michelin guides and plenty of soluble aspirin (to be
HUNTER’S HILL COUNCIL POLICY REGISTER POLICY NO. POLICY TITLE BUSINESS PROGRAM The Occupational Health & Safety Act 2000 requires Hunter’s Hill Council to ensure thehealth, safety and welfare of all employees and others at the workplace. It is recognised that the consumption of drugs and alcohol may have an adverse effect onwork performance and safety and it is Council’s int