Harris: Warranty policy puts firm's rep on line By ROGER HARRIS, [email protected] January 4, 2006
Knoxville contractor Construction Plus Inc. is testing new ground by offering a
five-year limited warranty on certain building projects.
That's five times longer than the typical construction warranty.
"We hope it will be something that will differentiate us," said Sandy Loy,
president of the company founded in 1988.
The five-year warranty is available only for design-build projects. These are
jobs that Construction Plus would work on with a project's architect during the design phase
instead of bidding on a project after it has been designed.
Being part of a design team from the beginning makes it possible for Construction Plus to offer
"It means we have some control over what the building is and how it's put together. We can
make sure we have the right team and the right materials, which means we are confident
enough to put our money where our mouth is and offer a five-year warranty," Loy said.
The new $6.5 million _Grace Christian Academy being built on Oak Ridge Highway in Karns is
the first Construction Plus project with the new warranty.
Construction Plus has designed a number of schools through a partnership with Community
Tectonics architects. The Knoxville builder also has done a number of commercial projects,
including 38 Goody's Family Clothing Stores.
Last year Construction Plus won the Small Business Excellence Award in the inaugural
Pinnacle Business Awards program sponsored by the Knoxville Area Chamber Partnership.
Design-build projects are gaining in popularity nationwide, said Richard Belle, vice president of
public affairs and information for the Design-Build Institute of America, a professional
organization based in Washington, D.C.
DBIA estimates that about 40 percent of all non-residential projects in the country are
design-build jobs. Within 10 years, DBIA projects that design-build will represent a majority of
non-residential construction projects.
"It's definitely the direction the business is going," Belle said.
When builders and designers work in harmony there are fewer costly change orders, Belle
Saving time and money are good selling points no matter what the business, but they are
especially critical in the construction world.
In a traditional design-bid-build, an adversarial relationship often develops between the
contractor and the architect. Contractors pour over the design drawings looking for mistakes
"The project owner is caught in the middle trying to mediate between the architect and the
Having a design-build team working under a single contract can eliminate, or at least reduce,
the tension between architect and contractor.
"The key is to get everybody going in the same direction from the beginning," Loy said.
Business writer Roger Harris' Property Watch column appears on Wednesday. He may be
reached at 865-342-6342 or [email protected]. MORE HARRIS COLUMNS »
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